Delivery Information

At Hamseys, we’re dedicated to getting you a better night’s sleep – and that means making it as easy as possible to have your new mattress delivered. Here are just a few of the things you should know about our delivery service:

Delivery Area:

We deliver anywhere in Surrey, Sussex, Kent and London ourselves. We can deliver to other areas via courier. Note, though, that this may incur an extra charge.

Arranging Delivery:

After you’ve ordered online we’ll contact you within 48 hours to arrange a time for delivery, ideally between 9am and 7pm on weekdays or 10am-5pm on Saturdays. If you haven’t heard from us, please contact us at 020 8669 0273 (9am-6pm weekdays) to arrange a delivery time.

All furniture products on our website are advertised with either a delivery estimate or are listed as ‘In stock’. We aim to be as accurate as possible with lead times and pride ourselves on delivering on time. On the rare occasion that our estimate is not correct, we will be in touch with you as soon as possible to let you know of any delay. 

Please notify us of any specific requirements for delivery (parking, difficult access, lifts/stairs in flats etc.) when you make your order and we will do our best to accommodate.

We can also arrange for our delivery drivers to call you half an hour or an hour before they reach you, to ensure that you are home.

Free One-Man Delivery for Orders Over £100

If your online order totals £100 or more, you are eligible for our basic one-man delivery service to your front door. We're sorry, but it is not available if you require assembly service as this often requires a two man delivery.

You will be able to discuss these details with one of our customer service agents when they call you to arrange delivery.

Specialist 2-Man Delivery for £25

Specialist delivery only costs £25. For that price you get the service of one of our professional 2-man delivery teams.

Assembly or Recycling Service

If you have ordered assembly or disposal of your old bed or mattress, this will be taken care of once we have delivered your new products.

We ask that you ensure that there is adequate space in your desired room for assembly, is that service is required.

We also ask that any furniture we’ll be disposing of is disassembled and ready to be taken.

Click & Collect

We also offer a free Click and Collect service. Simply select this as your delivery option at checkout. We’ll contact you soon to schedule a time to pick up your order from whichever of our warehouse locations is most convenient. If you have any questions relating to delivery or click and collect, please contact us on 020 8669 0273 or email us at onlineorders@hamseys.co.uk.

If you discover that you cannot pick up your goods, we will arrange delivery. Please note that this will incur a small fee.

Please do ensure that you are able to collect your goods, as if you are unable to, a delivery charge will be added when delivery is arranged.