Returns Information

Of course, we hope you’ll be completely satisfied with your new Hamseys mattress in every way. However, we know that on rare occasions, this won’t be the case. If you do need to return your new mattress – for any reason – we have gone to great effort to make the process as simple as possible.

Please note that you may be charged for returns on goods that are NOT faulty or damaged.

Our returns policy is as follows:

• If you are not happy with your purchase for any reason you can return it to us, and we will refund you with the amount paid for that item less any reductions which may be applicable.
• Returns must be notified to us in writing within 14 days of the delivery date and items must be unused, free from defects and returned in their original packaging.
• Due to hygiene reasons, we are unable to accept back any mattresses that have been removed from the original packaging.
• Once we have received any returned items and checked them, we will refund your money, less any shipping costs.

Returns Procedure

Please contact us within 14 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.

You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £54 which we will deduct from the refund.

Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special-order items which may be subject to a restocking fee of 50%

If you have any questions or queries or would like to know more about our returns policy, please email us at [email protected] or call us on 020 8669 0273. One of our customer service team will be happy to help you.

IF YOU HAVE PURCHASED SOMETHING IN-STORE, PLEASE CONTACT THE STORE DIRECTLY AS THE RETURNS POLICY IS DIFFERENT FOR GOODS PURCHASED IN-STORE.

Guarantee and Warranty

Every product we sell carries a 1-Year Guarantee which covers any manufacturing faults with the product. These products, if found to be faulty, would be replaced free of charge during the first year.

Some products, such as high-end mattresses, come with a warranty, and depending on the model it would vary in years. If a product is found to be faulty then it would be replaced under warranty and a charge made for the use, you have had.

For example, if the product has a 5-year warranty a 20% charge would be made for each year of use, a mattress that is 3 years old would incur a charge of 40% for the current retail price.